After 10 years in the customer service industry, supplemented with multiple selling workshops and scripts, I still struggled with less than a 15 % closing sales average. However, after receiving ambassador coaching and training with John and The Chimera Group, my confidence and closing rate increased significantly. Using a combination of impromptu role playing, interactive interviews and educational presentations, John identified many of the roadblocks and common themes that were hindering my success. He recommended simple tools and techniques which provided me with the focus to work to my strengths and maintain my comfort zones, personalize Movati's protocols and overcome objections with recorded practice sessions that better enabled me to match my (our) services with client needs. Since implementing John’s strategies, my anxiety surrounding the sales process has dropped significantly, while my closing average has increased to 50%. Colleagues have also noticed the change and are now asking me how I can help them become more effective.
John's professional yet highly personalized guidance has increased my confidence and made me acutely aware of the brands I represent. Although hesitant at first, embracing the entire process with John brought immediate results and because of this, I would highly recommend his services to your organization.
Jennifer Dixon, Movati Athletic